Aftercare
Hearly is a company that does things a little differently. We use innovative and modern technologies to provide the best available service at the best available prices.
Fittings
An advantage of purchasing your hearing aids from Hearly is that your hearing aids can be fitted remotely. Remote fitting of hearing aids will be made possible in increasingly more hearing aids. This will save you a lot of time. At Hearly, an online hearing aid fitting is always for free. You can request an adjustment via the app at any time. For a live session, we are more than happy to make an appointment. This ensures that the audiologist will have sufficient time available for you.
Care
Hearing aid maintenance is very basic these days. You don’t need to rely on a hearing care professional to assist you with hearing aid maintenance. With instructional videos, we demonstrate the steps to follow in order to prevent malfunctions or to correctly maintain the hearing aids. Removing earwax, swapping the strainer, filter or speaker? We will be happy to show you how.
Defects
Despite the strict demands that hearing aids have to meet, sometimes a hearing aid will malfunction. If the failure cannot be repaired by yourself, we will be ready to help you. We will provide you with a selection of spare hearing aids and in the meantime, we will have the defective hearing aids repaired by the manufacturer. At Hearly you have a 5-year warranty and there will be no costs for any repairs.
Customer service
Our customer service is available for all your queries. Whether it is about your hearing, hearing aids or just a free consultation, our qualified audiologists are always ready to help. We are reachable five days a week via phone, email and video chat.
Our maintenance packages
We don't sell loose products, but we make sure you're never without care products. You may buy annual packages from us at very favorable prices. Please see our packages below.
Maintenance
You can contact us whenever you would like to have the hearing aids fitted. There are several ways to contact us. You may use the app from your hearing aid, via email, chat or via phone. The hearing aids may then be fitted via a live session or we may send you new settings via the app. These settings are then ready for you to upload.
Most malfunctions are caused by a clogged filter of the receiver. You can replace this filter by yourself quite simply. If this is not the cause of the malfunction, then please contact us immediately. We will try to find out the cause of the problem. If your hearing aid needs to be repaired by the manufacturer, we will provide you with temporary spare hearing aids, so you will never be missing out on your hearing aids. After repair, we will send your personal hearing aids back to you, along with a return label for the loaned hearing aids. The average time to repair a hearing aid takes about 7 working days. The Starkey hearing aids also allow you to perform a self-check using the Thrive app to find potential problems on your own.
