All reviews from Hearly customers

From first contact very smooth process through choosing the brand, then testing, fitting and reassurance with even the cleaning process

Top quality from start to finish

Being in my 80's and cautious about buying an expensive item from abroad, I was encouraged by the positive reviews and took a chance. Having contacted the company and talked with a helpful lady named Yasi, I tried a pair of behind the ear R.I.C. aids. Unfortunately I had problems getting the aids into my ear canals and after discussing the problem with Yasi returned them and tried another pair of aids. After an initial problem, again with getting the aids into my canals, I now have practically invisible and comfortable aids that can be adjusted by my smartphone. I had to have the aids reprogrammed using Telecare because a system upgrade on my iPhone caused the programme to revert to the original and Yasi was extremely patient and helpful in providing a new programme that answered my needs.

Hearly have met all my hearing needs at a very competitive price. The Aids were delivered swiftly and securely from the Netherlands to Cyprus. The online personal support via an App has been caring and knowledgable and the aids fine tuned to my individual needs. I can give a full recommendation for the product and personal service I have received from Hearly.

My first experience of online purchase of a hearing aid. It went very smoothly. I'd recommend using Zoom or jitsi or the like to have a separate video session for communication during the hearing aid adjustment.

Hearly has been excellent in meeting my needs and providing me with exactly what my local hearing care professional offered, but over €2,000 cheaper. With the possibilities of remote support via the app, you don't really need a hearing care professional in the immediate vicinity. But also the app Signia offers a lot of possibilities to adjust the hearing aids within certain limits. For me, Hearly was a real alternative.

One month ago I surveyed the market to find the best service together with a good price, during which I came across Hearly. Unfortunately they were based in the Netherlands and I’m in the UK, so it was going to take a leap of faith. However they were the lowest price by a large margin and I had some service quality doubts regarding the local alternatives. I spoke with Yasaman Nojaba at Hearly and was reassured so she sent me an online hearing test which looked a little daunting but turned out to be quite straight forward. I then went ahead and ordered a pair of Oticon More-R. they arrived a couple of days later and Yasaman went ahead with a first online fitting … on a Sunday. The hearing aids worked and are working brilliantly. A couple of weeks later Yasaman called to arrange for a follow-up fitting and has also contacted me a couple of times to check that things were still working well.

Overall the price I paid was by far the lowest and the service provided by Yasaman was brilliant.

I had already tried out the Phonak hearing aids, and this time, on a friend’s recommendation, I tried the Oticon without any pressure, just to compare. Thanks to the professional explanation and guidance, I decided to go with the Oticon and am very happy with it.
Thank you, Juan!