Friday, 26 September 2019
Personal data or personal information is processed through our online shop. OrenOgen B.V. considers the careful handling of personal data to be very important. Personal data is therefore carefully processed and secured by us.
In our processing, we adhere to the requirements of the data protection laws. This means, among other things, verifying that we:
- Clearly state our purposes before we process personal data, through this privacy statement;
- Limit our collection of personal data to that personal data which is necessary for legitimate purposes;
- First ask your explicit permission to process your personal data in cases where your consent is required;
- Take appropriate measures to protect your personal data and require the same of parties who process personal data on our behalf;
- Respect your right to provide, correct or delete your personal data on your application.
OrenOgen B.V. will be responsible for data processing. In this privacy statement we explain what personal data we collect and for what purpose we use it in the online shop hearly.co.uk. We recommend you to read it carefully. If you have any questions or would like to know exactly what information we withhold from you, please contact OrenOgen B.V.
Processing an order
By placing an order online with us, we will use your personal data to process it correctly. We may then pass your personal information to our delivery service to have the order delivered to you. We may also receive information regarding your payment from your bank or credit card provider.
We will use your email address, phone number, billing address, date of birth, name and address details and payment details for this purpose. The reason we require the information is due to the contract we are entering with you. We will retain this information for up to two years after you have completed your order. We retain certain customer information for longer due to legal tax withholding obligations.
Third party cooperation
We cooperate with certain companies that may receive your personal information from us, as mentioned above.
Certain areas of our online shop require you to register in advance. You will be required to provide information about yourself and choose a username. When you do, we will create an account where you can sign in using your username and password as chosen by you.
For this purpose, we will use your email address, name, billing address, telephone number and date of birth. We require this information for the purpose of the contract we are entering with you. We will retain this information until you cancel your account.
We will retain this information in advance to help you avoid filling it in every time and to allow us to contact you in relation to the performance of the contract. You can customise your account information at any time if you wish to do so.
Communication with third parties
We work with certain companies who may receive your personal information from us as mentioned above.
Contact form and newsletter
By using the contact form, you may ask us questions or make enquiries.
For this purpose, we use your name and address details, telephone number and email address. We need this because of the contract we are signing with you. We will retain this information until we are sure you are satisfied with our response.
We provide a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link for you to unsubscribe.
You can also share this via your account.
Your email address will automatically be added to the list of subscribers. This information will be stored until you unsubscribe.
Provision to third parties
We work with certain companies who may receive your personal information from us, mentioned above.
Statistics and profile creation
We maintain statistics about the use of our online shop. We use these statistics to improve our online shop, e.g. to display only relevant information. We may combine your personal data to learn more about you. We respect your privacy at all times, of course. If you do not want us to do so, you can report this to us at any time.
We use your name and address details, email address and telephone number for this purpose. We have a legitimate interest in doing so. We will keep this information for a period of one year.
Provision to third parties
We work with certain companies that may receive your personal data from us, mentioned above.
We would like to send you advertisements about offers and new products or services. This is what we do
You can unsubscribe from this advertising at any time. Every email contains a possibility for you to unsubscribe. You can also pass this on via your account.
Our online shop shows advertisements. We do not publish them ourselves, this is done by advertising agencies, we work with. These agencies keep track of your likes and use this information to serve you only clever or interesting ads and offers in the future.
Provision for other companies or institutions
With the exception of the partners mentioned above, we do not share your personal information with other companies or institutions under any circumstances, unless we are required to do so by law (for example, if the police require us to do so if they suspect a crime has been committed).
We keep statistics on the use of our online shop.
We use Google Analytics to track how visitors are using our webshop. We have a processor agreement with Google. It states that they have strict agreements about what they can monitor. We have not allowed Google to use the analytics information we receive for other Google services. We have Google anonymise IP addresses.
The security of personal data is of great importance to us. We ensure that your data is well protected with us. We are always adjusting security and paying close attention to detail about what may go wrong.
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly to ensure that you are aware of any changes. We will do our best to provide separate notifications of any changes.
Accessing, changing and deleting your information
Please feel free to contact us at any time with any questions or if you would like to know what personal information we may hold from you. Please see the contact details below. You have the following rights:
To explain what personal data we hold and what we do with it.
Access the exact personal data that we hold
Correct any errors
Remove outdated personal data
Withdraw your consent
Objecting to a particular use
Please ensure that you always clearly identify yourself as to who you are, this will help us to be sure that we do not change or delete data from the wrong person.
When you feel that we are not serving you in the right way, you have the right to make a complaint to the supervisor.
This is the data protection authority.
Dr. Deelenlaan 8b
5042 AD Tilburg